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Mutiny API Connector for ServiceNow, HALO and Other Platforms

Takeaway
Enhance Mutiny monitoring by integrating directly with ITSM platforms such as ServiceNow and HALO, enabling automated incident creation, event handling and inventory synchronisation.

Availability: Now
Requirements: Subscription upgrade
Cost: £614 per annum (pro-rated subscription upgrade)

Overview

The Mutiny API Connector allows organisations to integrate Mutiny seamlessly into their IT Service Management (ITSM) workflows, including Incident Management, Event Management and Configuration Management.

By connecting Mutiny directly to your ITSM platform, monitoring events and alerts can be transformed into actionable incidents, events or tasks — ensuring issues are routed quickly to the right resolver teams with full context.

Monitoring information, node details and historical data can be viewed directly within the ITSM interface, reducing the need to switch between systems and improving investigation and resolution times.

How it Works

The connector uses outbound API communication from Mutiny to your ITSM platform, following best-practice integration standards.

No inbound firewall rules or MID servers are required, making deployment simple, secure and low-impact.

Once installed, the connector is managed through Mutiny’s connector interface, with additional configuration options available within the ITSM platform to control behaviour, workflows and escalation logic.

Key Features

  • Outbound connectivity from Mutiny to ITSM platforms

  • No MID server or inbound firewall changes required

  • Convert Mutiny alerts and events into ITSM Events, Incidents or Notifications

  • Synchronise Mutiny nodes and devices into the ITSM CMDB

  • Create actionable tasks directly from monitoring events

  • View Mutiny node details and monitoring history within the ITSM UI

  • Open Mutiny maps, views and dashboards directly from ITSM records

Benefits

  • Eliminate constant switching between Mutiny and ITSM tools

  • Provide resolver teams with immediate access to monitoring context

  • Reduce time to diagnose and resolve incidents

  • Improve collaboration between service desk and infrastructure teams

  • Drive efficiency across monitoring, incident and service workflows

  • Enable scalable integration for enterprise and MSP environments

Requirements & Compatibility

  • Compatible with ITSM platforms supporting API-based integration

  • Native support for ServiceNow Event Management (optional, not required)

  • Supports all currently supported versions of ServiceNow

  • A Mutiny system upgrade may be required depending on version

 

Read the ServiceNow® Connector setup guide. mutiny-support/mutiny-connector-for-servicenow-itsm/

Product Info