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Alerting

Takeaway

Mutiny provides flexible, intelligent alerting that delivers the right information to the right people at the right time — via email, SMS, dashboards and API-based integrations such as ServiceNow.

Alerting Options

Effective alerting is a cornerstone of the Mutiny monitoring platform. Mutiny’s alerting engine is designed to be flexible, targeted and noise-aware, allowing alerts to be triggered, routed and escalated based on real operational requirements.

Alerts can be generated for specific conditions, properties, devices or views, and delivered using multiple methods simultaneously.

Supported alert delivery methods

  • Email

  • SMS / text message

  • On-screen pop-ups

  • Helpdesk and ITSM integration

  • Large-screen and NOC wallboards

  • API-based alert delivery to external platforms

Time-Based Routing & Shift Patterns

Mutiny supports time-based alert routing to align with working hours, on-call schedules and escalation policies.

For example:

  • Daytime alerts routed via email to operational teams

  • Evening alerts (e.g. 18:00–21:00) sent via SMS to key staff

  • Overnight alerts escalated to on-call engineers or third-party helpdesks

This ensures alerts are always delivered to someone who can act, without overloading teams outside of working hours.

API-Based Alerting & ITSM Integration

Mutiny’s alerting engine includes native REST API support, enabling seamless integration with ITSM and incident management platforms.

Alerts can be pushed automatically to systems such as Zendesk, PagerDuty, Opsgenie, or other API-enabled tools.

ServiceNow Integration

Mutiny can send alerts directly into ServiceNow, where they can:

  • Create incidents or events automatically

  • Trigger workflows and escalation rules

  • Provide contextual monitoring data to resolver groups

This reduces manual intervention and ensures issues are tracked from detection through to resolution.

Custom API Integrations

For organisations using other platforms, Mutiny supports configurable webhooks and API payloads, allowing alert data to be delivered to systems of your choice.

Efficient, Targeted Alerting

Mutiny is designed to minimise alert noise by ensuring alerts are sent only to the teams best placed to respond.

Examples include:

  • Network-related alerts routed to network teams

  • Server or OS alerts sent to system administrators

  • Application alerts delivered to application owners

This targeted approach improves response times and reduces unnecessary escalation.

Reducing False Alarms

Mutiny includes several mechanisms to prevent alert storms and false positives:

Root Cause Awareness

Mutiny isolates root causes to avoid flooding teams with secondary alerts.
For example, if a remote site becomes unreachable, Mutiny alerts on the upstream failure rather than every downstream device.

Transient Suppression

Short-lived issues (such as brief CPU spikes) can be suppressed for a defined period, ensuring alerts are only triggered if the condition persists.

Escalation Rules

Alerts can escalate automatically if unresolved — for example, notifying a manager after a defined time window.

SMS Repeats

Critical alerts can be repeated via SMS until the issue is resolved, ensuring visibility during high-impact incidents.

Thresholds & Tracked Views

Mutiny ships with sensible default thresholds, but users are encouraged to allow the system to observe normal behaviour before fine-tuning alert levels.

  • Thresholds can be customised per property, device or environment

  • Tracked Views ensure alerts are applied consistently across selected groups of devices

  • Supports workload-specific baselines (e.g. consistently high CPU systems)

Helpdesk & Workflow Integration

Mutiny integrates directly with helpdesk and ITSM platforms, allowing alerts to be converted automatically into tickets or incidents.

This ensures:

  • Issues are tracked from detection to resolution

  • Reduced manual handling by service desk teams

  • Improved auditability and reporting

More details? See Mutiny Support Manual.

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