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Privacy Policy

Takeaway

Mutiny is committed to safeguarding your privacy and conducting business in a responsible, ethical and transparent manner. This page outlines how we collect, use, store and protect any information you provide when using our website or services, together with our policies covering accessibility, sustainability and corporate responsibility.

By visiting our website or using our services, you agree to the terms outlined below.

Information We Collect

We collect the following types of information:

  • Name and job title
  • Contact information, including email address
  • Demographic details, such as address and postcode
  • Other relevant information related to your use of the Mutiny system

This data is collected when you register on our website, use our services, or contact us for support.

Why We Collect Your Information

We collect this information for the following purposes:

To provide and manage your account

We use your information to personalise your experience and manage your Mutiny account, including system configuration, support and communication.

For internal record-keeping

To support our business relationship with you and continually improve our products and services.

To send you notifications

Including subscription details, product updates, renewals and support notifications.

Marketing communications

Occasionally, we may send information about new products, special offers or other topics we believe may be of interest. You may opt out of these communications at any time.

Data Security and GDPR Compliance

Mutiny is committed to ensuring the security of your personal information. We have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration or destruction.

Our practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You have the following rights regarding your personal data:

  • Access – Request a copy of the personal data we hold about you.
  • Correction – Request correction of inaccurate or incomplete information.
  • Deletion – Request deletion of your personal data, subject to any legal obligations requiring us to retain certain information.
  • Portability – Request that your data be transferred to another service provider where applicable.
  • Objection – Object to certain types of data processing.

To exercise any of these rights, please contact us at support@mutiny.com.

Sharing Your Information

We do not sell, distribute or lease your personal information to third parties unless:

  • You have given us permission;
  • We are required to do so by law; or
  • It is necessary to provide the services you have requested.

Where legally required, we may disclose personal information to regulatory authorities or comply with court orders and other legal obligations.

Links to Other Websites

Our website may contain links to other websites.

Once you leave the Mutiny website, we have no control over the privacy or security practices of those websites and cannot accept responsibility for the protection of any information you provide whilst visiting them. We recommend reviewing the privacy policy of every website you visit.

Cookies and Tracking Technologies

We use cookies to improve your experience and help us understand how our website is used.

Cookies are small files stored on your device which enable certain website functionality and anonymous analytics.

You may disable cookies through your browser settings, although doing so may affect the functionality of certain areas of the website.

Updates to This Policy

This policy may be updated periodically to reflect changes in legislation, technology or our business practices.

The latest version will always be published on this page.

Modern Slavery

Mutiny is committed to ethical business practices and the prevention of modern slavery and human trafficking throughout our operations.

As a UK micro-business operating solely within the United Kingdom, we maintain direct oversight of our business activities and have confidence in our ethical employment and supplier practices.

This statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015.

Sustainability

Mutiny is committed to operating responsibly and reducing the environmental impact of both our business and our products where practical and proportionate for a UK micro-business.

Product Design

Our software is designed to help organisations maximise the useful life of their IT infrastructure by providing early visibility of equipment health, environmental conditions and operational issues. By identifying developing faults before they lead to equipment failure, Mutiny can help reduce unnecessary hardware replacement and electronic waste.

Where customers choose a dedicated Mutiny appliance, our hardware is selected for reliability and longevity. It is common for Mutiny appliances to remain in operational service for more than 10 years, reducing electronic waste and the environmental impact associated with frequent hardware replacement.

Business Operations

As a software-led business, we minimise our environmental footprint by:

  • Delivering software, licences and documentation electronically wherever possible.
  • Providing remote installation, training and technical support to reduce unnecessary travel.
  • Operating predominantly paper-free business processes.
  • Encouraging customers to maximise the lifespan of existing IT infrastructure through proactive monitoring and preventative maintenance.

Continuous Improvement

Although Mutiny is not currently required to maintain a formal environmental management system such as ISO 14001, we recognise the importance of sustainability and continue to review our products and business practices to identify opportunities for reducing our environmental impact as the business evolves.

Gender Pay Gap and Equality

Mutiny values diversity, inclusion and equality of opportunity.

We are committed to ensuring that employees are treated fairly and receive equal pay for equivalent roles regardless of gender, race, ethnicity, age, disability, religion or other protected characteristics.

As a micro-business, Mutiny is not required to publish Gender Pay Gap reporting under current UK legislation.

Accessibility

Mutiny is committed to providing software that is accessible to as many users as possible and aims to meet the principles of WCAG 2.1 AA.

Our platform includes features designed to improve accessibility, including:

  • Customisable icon sets with multiple styles and colour schemes.
  • Adjustable interface contrast to improve readability.
  • Alternative text for images and text-based control descriptions where appropriate.
  • Exportable data that can be consumed by other accessibility tools and applications.

Accessibility is an ongoing process and we continually enhance the platform based on user feedback.

If you experience accessibility issues, please contact us and we will endeavour to improve the experience.

Anti-Corruption Policy

Mutiny operates a zero-tolerance approach to bribery and corruption.

We are committed to conducting business honestly, ethically and transparently, in compliance with the UK Bribery Act 2010 and all applicable legislation.

Scope

This policy applies to:

  • Employees
  • Directors
  • Contractors
  • Suppliers
  • Third parties acting on behalf of Mutiny

Prohibited Activities

Mutiny prohibits:

  • Offering, requesting or accepting bribes.
  • Facilitation payments.
  • Kickbacks or improper commissions.
  • Any attempt to improperly influence commercial or public decisions.

Reporting Concerns

Anyone associated with Mutiny who becomes aware of suspected bribery or corruption should report their concerns immediately.

Reports made in good faith will be treated confidentially, and retaliation against whistleblowers will not be tolerated.

Delivery Policy

Mutiny aims to deliver products and services promptly.

Typical delivery times are:

  • Software licences and electronic products: Next working day following cleared payment.
  • Hardware (subject to stock availability): Dispatched the next working day with delivery typically within 21 days.
  • Professional services: Installation, training and consultancy are scheduled directly with the customer at an agreed time.

If you have any questions regarding delivery, please contact our support team.

Last updated: July 2026