MenuPhoneSearch

Support Services

Expert Support, Secure Remote Access, and Managed Monitoring Options

Mutiny support services are designed to give you confidence, continuity, and fast access to expertise, whether you manage the platform yourself or choose a fully supported, remotely managed service.

Software Updates & Platform Enhancements

Customers with an active support agreement receive:

  • Access to all software updates and new releases

  • Continuous feature enhancements and performance improvements

  • Security updates and platform hardening

  • New adapters and vendor support as they are released

Updates are designed to be non-disruptive and aligned with long-term platform stability.

Customer Support

Our UK-based technical team provides direct access to engineers who understand both the platform and the environments it runs in.

Support is available via:

  • Customer support knowledge base

  • Direct email access to the Mutiny support team

  • Remote support sessions (Microsoft Teams or equivalent)

  • Telephone access to experienced technical specialists

  • On-site consultancy (by arrangement)

Remote Managed Service (Optional)

For customers who prefer a more hands-off approach, Mutiny can be delivered as a remotely managed monitoring service.

This can include:

  • Secure remote access to your Mutiny system

  • Platform configuration and optimisation

  • Monitoring policy tuning and alert refinement

  • Ongoing health checks and best-practice reviews

  • Assistance with onboarding new sites, devices, or services

Secure Remote Access with Tailscale

Where remote management or support access is required, Mutiny can use Tailscale to provide encrypted, identity-based connectivity without exposing your network.

Benefits include:

  • No inbound firewall rules or open ports

  • Encrypted, peer-to-peer connectivity

  • Fine-grained access control

  • Ideal for multi-site, education, and public-sector environments

  • Simple, auditable access for support and managed services

This approach aligns with modern zero-trust networking principles and is increasingly preferred by customers with strict security requirements.

Flexible Support Models

Whether you need:

  • Occasional assistance

  • Full platform management

  • Secure remote access for support

  • Or a hybrid approach

Mutiny support services are designed to fit your operational model, not force you into one.

 

Customer Area