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Mutiny Connector for ServiceNow

Takeaway

Enhance your Mutiny monitoring by connecting to ServiceNow for automated incident creation and inventory synchronisation.

Availability: Now

Requirements: Subscription Upgrade.

Cost: £500pa as a pro-rated subscription upgrade

Introduction

With the ServiceNow connector, organizations can fully integrate their Mutiny monitoring capability into the Incident Management, Event Management and Configuration Management processes within their ServiceNow instance.

Installing the connector facilitates quicker and more effective troubleshooting by placing monitoring information at the finger tips of your ITSM resolver groups. Mutiny’s ServiceNow connector allows for quick inspection of node details and monitoring history directly from the ServiceNow incident (or other task) record.

The ServiceNow connector provides a fast and glitch free solution to integrate your Mutiny monitoring system to your ServiceNow platform utilizing best practice integration techniques and implementation standards.

Features

  • Outbound connectivity from Mutiny to ServiceNow.
  • No MID server or inbound firewall changes required.
  • Convert Mutiny events and alerts into ServiceNow Events, Incidents or Notifications
  • Synchronize Mutiny nodes to the ServiceNow CMDB
  • Create actionable tasks from Events
  • Provides Mutiny node information from within ServiceNow UI
  • Open Mutiny maps and views directly within ServiceNow

Benefits

No more constant switching between ServiceNow and Mutiny applications, instead get the information you need directly in the ServiceNow user interface.

Once setup and configured the Mutiny connector can be easily managed using the mutiny connector interface. In addition the connector has a number of options within the ServiceNow instance to controls its behavior

Drive efficiency across your service desk and infrastructure teams by linking your key IT enterprise tools.

Reduce time to resolve by placing the information in the hands of those who need it and enable your IT teams to work at light speed by empowering them with the information they need.

Requirements

The Mutiny connector is compatible with ServiceNow customer’s using the Event Management application although this is not required.
The connector supports all currently supported versions of ServiceNow, an upgrade to your Mutiny system may be required.