Background

With the need to provide more information to IT senior management and business stakeholders on the performance of your IT infrastructure, Mutiny has developed its new Mutiny ‘Reporter’ appliance.

This has been designed specifically from our customers’ requests to meet their needs for IT service delivery reporting. It provides the answer to service level reporting – delivered via a secondary Mutiny appliance.

What does it do?

Mutiny Reporter allows you to create any number of uptime reports from the service groups that you created in the main Mutiny system.

So, for example, if you represent your email service as a group (which defines your email servers, switching and routing), then you are able to report on the availability of this service.

Furthermore, you can automate the reports so they will be delivered to any number of people at any time in PDF format.

You can create service reports based on:

• existing or new service groupings
• individual network devices
• any custom view you have created in your main Mutiny system

Service level agreements

Mutiny will help you report against SLA’s; these could be internal or external.

Services can be defined by you and can include analysis of service uptime across the following range of Mutiny monitored properties:

• PING failure – is the device down?
• SNMP failure – is the OS operating effectively?
• Process failure – is the application running?
• Agent failure – is the application performing as expected?
• IP service failure – tests on end user functionality e.g. website availability

Service time frames are fully flexible and can be inclusive or exclusive.

Are you looking for 100% uptime?

Your report says “99.5% uptime”, you can then analyse the detail with regard to each relevant monitored property to determine the root cause of the losses.

--------example from report---------

Events: Report includes SLA periods   Mon-Fri 9-5 
These SLAs total: 168:00:00 
Overall time down during these periods was 05:33:10 
Availability is 96.695%

---------------------------------------------

Benefits summary

• Provides IT infrastructure reports with minimal IT administration input
• Delivers IT service level reports to stakeholders
• Ensures total efficiency with regard to future infrastructure spend/updates
• Maximises asset efficiency
• Saves time – no more manual collation of network data