Partnership Proof RoI for IT

March 2011 – A technology partnership is launching today that offers IT Service Managers and Managed Service Providers (MSPs) the ability to prove the return on investment of their services.

ICCM Solutions and Mutiny have joined forces to combine ICCM’s e-Service Desk with Mutiny’s network management technology. The technology enables the health of an IT system to be monitored efficiently and timely with automated alerts into e-Service Desk, rather than depending on variable, inefficient manual monitoring. This not only means that monitoring and reporting is more reliable, but also enables MSPs and IT service teams to focus on core activities.

e-Service Desk also allows MSPs to put all of their clients’ technical, contractual and asset inventory information within easy reach for the customer, for complete transparency in managed services delivery.

Jason Gardiner, ICCM’s Technical Director explains, “This new partnership will allow MSPs and IT Service Managers to combine the service desk and network management functions; providing a comprehensive live view of, and reporting capability for, an IT estate. In turn, they can continually demonstrate improvements in productivity and return on investment.

“Business leaders take a huge leap of faith in selecting an MSP – putting such a fundamental business function in the hands of third party. So MSPs need to be able to prove their worth in measurable terms.

“Equally, IT Service Managers need to be visible and demonstrate the value of the IT service team to the rest of the organisation. A key outcome of the partnership is that it will enable usually reactive IT departments to become proactive: consistent and reliable monitoring means that a potential problem is highlighted when it is only at warning level. This means the problem can be resolved before it becomes a critical level issue.”

Dr Andy Murray, CTO at Mutiny adds, “The ability for the service desk to monitor and report network performance is a significant business benefit.  It’s all about demonstrating they are cutting out quality-of-service problems before they happen. This is precisely what our partnership will mean for MSPs and IT Service Managers alike.”

ENDS

About ICCM Solutions

One of the overriding directives of ICCM Solutions is the simplification of complexity in Service Management environments. Founded in 1998 ICCM provides a global client base with sophisticated ITIL aligned Service Management Solutions built on Business Process Management (BPM) Architecture, from Metastorm BPM®.

The BPM platform provides ICCM clients the opportunities to implement and deliver successful technology strategies to ensure the collaboration between the business and IT – ultimately reaping the rewards of business innovation and competitive advantage.

ICCM’s software allows organisations to support and drive best practice, via a turnkey technology, and is available as a ‘Commercial off the Shelf’ Solution. 

ICCM Solutions was named a Gartner ‘Cool’ Vendor in 2010.

www.iccm.co.uk

About Mutiny

Mutiny Technology is a leader in Network and Systems monitoring software. Mutiny supplies a small number of products and services based on its flexible and saleable core monitoring technology. With the mantra of “What should we monitor? Not what can we monitor?” Mutiny has provided IS departments with concise and reliable monitoring for over 10 years.

www.mutiny.com